Returns & Exchanges
Returns and Exchanges Policy
Section 1: In General
If, for any reason, you are dissatisfied with your purchase, you can return it to YOURCELLPARTS.COM within 30 days of purchase date, subject to conditions below.
Section 2: Claims and Disclaimer (Lifetime Warranty)
Please read the following information carefully. If you have any questions regarding this policy, please contact our sales team.
YOURCELLPARTS.COM is only responsible for products that are defective or damaged upon receipt by the buyer. It is the buyer’s responsibility to test all parts that have been ordered once item has been received.
YOURCELLPARTS.COM warrants any product sold by YOURCELLPARTS.COM with a manufacturing defect for the lifetime of the product, and will repair or replace the product at no charge or issue store credit for the fair market value to the product at the time of return or the value of the product at the time of purchase, whichever is lower at the time of return. YOURCELLPARTS.COM reserves the right to elect whether it will provide store credit for the returning item, or replace or repair the returning item.
YOURCELLPARTS.COM will not be responsible for any consequential or incidental damage resulting from the sale, use, or transit of any item purchased from us.
YOURCELLPARTS.COM is not liable for any missing parcels and packages. YOURCELLPARTS.COM does not guarantee the full reimbursement of monetary value for lost items. Influences on decision for actions taken will solely depend on policies and regulations given by shipping carrier; policies and regulations vary between carriers.
Section 3: Refunds, Credits, and Replacement Exchanges
Once we receive and inspect the product, we will credit your account the cost of the returned item or issue you a replacement item in exchange. Any and all monetary reimbursements will be issued to the buyer as store credit.
All returns must be returned in their original packaging and condition, otherwise warranty on the part of YOURCELLPARTS.COM will be considered void. Any packages without an order number will not be processed.
All returns must be either delivered to our warehouse in person or shipped to our warehouse. Our warehouse is located at:
7314 Laurel Canyon Blvd.
North Hollywood, CA 91605
Please allow 3-5 business days for a credit to appear on your account from time we notify you that credit will be applied to your account. YOURCELLPARTS.COM is not responsible for shipping costs for defective parts. All return shipping is at the sole responsibility of the buyer, for we do not refund return shipping.
If you return parts that were not purchased from YOURCELLPARTS.COM, but from another vendor, we will not be responsible for the shipping costs if you want the products returned.
Parts We Cannot Accept
- Broken Screens / LCD's
- Chipped Screens
- Damaged / Ripped Flex Cables
- Missing Brackets / Parts
- Items Missing YourCellParts Stamp or Sticker
- Items that are not Ours
- Items Over the Warranty Period
- Items with any Physical or Liquid Damage